![]() ![]() This heightened focus on client experience and more specifically the digital client experience stems from evolving client expectations and the threat of digital disruptors. The global study “ Disruption and Transformation in Wealth - Future-proofing Service and Operating Models” found that 71% of participants surveyed identified the overall client experience as a top priority. LONDON, HONG KONG, NEWYORK – New research from Citi Business Advisory Services, in partnership with Citi Securities Services, released today highlights the need to transform business and operating models amongst Wealth Managers as declining fees, low margins and increasing cost of regulation and compliance continue to pressure the industry. ![]()
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